Privacy Policy

1. Who we are

HRS Food ("we", "us", "our") operates the online store at hrsfood.com. We are the data controller responsible for your personal data.

Registered business: HRS Newsagents LTD (trading as HRS Food), 786 Whalley New Road. Contact: hello@hrsfood.com.

2. The data we collect

Depending on how you use the site, we may collect:

• •Information you give us — your name, email address, delivery and billing address, phone number, order details, and any gift messages or recipient details you enter.
• •Payment information — processed securely by Shopify and its payment providers. We do not see or store your full card details.
• •Information collected automatically — cookies and similar technologies, your device and browser type, and how you use the site (see our Cookie Policy).
• •Information from third parties — such as Shopify, payment providers and delivery couriers, to fulfil and update your order.

3. How we use your data and our lawful bases

We use your data to:

• •Process and deliver your orders and provide customer support — to perform our contract with you.
• •Send order and delivery updates — to perform our contract with you.
• •Send marketing emails where you have opted in — with your consent, which you can withdraw at any time.
• •Improve and secure the site and prevent fraud — for our legitimate interests.
• •Meet legal and tax obligations — to comply with the law.

4. Who we share your data with

We share data only with providers who help us run the store, and we never sell your personal data. These include:

• •Shopify — our store, checkout and payment platform.
• •Vercel — our website hosting provider.
• •Delivery couriers — to ship your order.
• •Email and analytics providers — to send updates you have opted into and understand site usage.
• •Professional advisers and authorities — where required by law.

5. International transfers

Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses to keep your data protected.

6. How long we keep your data

We keep your data only as long as necessary for the purposes above. Order and transaction records are typically kept for up to 6 years to meet tax and accounting requirements. Marketing data is kept until you unsubscribe.

7. Your rights

Under UK GDPR you have the right to:

• •Access the personal data we hold about you.
• •Ask us to correct inaccurate or incomplete data.
• •Ask us to delete your data in certain circumstances.
• •Restrict or object to how we use your data.
• •Request a copy of your data in a portable format.
• •Withdraw consent at any time where we rely on it.

8. Complaints

If you have a concern, please contact us first and we'll do our best to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use cookies and similar technologies to run the site and understand how it's used. Our Cookie Policy explains what we use and how to manage them.

10. Children

This store is intended for adults. We do not knowingly collect data from children in order to sell to them directly.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised, and significant changes will be reflected here.